Privacy Policy

Effective Date: 14 July 2026

Welcome to Khyber Grill Ilford Lane (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit our website or use our services.

1. Who We Are

Khyber Grill Ilford Lane

356 Ilford Lane

Ilford, Essex IG1 2LX

United Kingdom

Telephone: 020 3941 9945

Website: https://khybergrillilfordlane.co.uk/

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

Full name
Email address
Telephone number
Billing and delivery address
Reservation details
Order information
Payment details (processed securely through our payment providers)

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process online food orders
Confirm and manage table reservations
Deliver takeaway and collection services
Respond to enquiries
Manage customer accounts
Improve our website and customer experience
Send promotional offers and newsletters (only if you have opted in)
Prevent fraud and maintain website security
Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests, provided these do not override your rights

5. Payment Information

We do not store your full payment card details on our servers.

Payments are processed securely through trusted third-party payment providers. These providers are responsible for securely handling your payment information in accordance with applicable security standards.

6. Marketing Communications

If you subscribe to our newsletter, we may send you updates about:

Special offers
New menu items
Restaurant events
Promotions

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

7. Cookies

Our website uses cookies to:

Remember your preferences
Improve website performance
Analyse website traffic
Enhance your browsing experience

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Please also see our separate Cookies Policy.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties including:

Payment providers
Website hosting providers
Delivery partners
IT support providers
Analytics providers
Legal or regulatory authorities where required by law

All third parties are required to protect your information and use it only for the services they provide.

9. Data Retention

We keep your personal information only for as long as necessary to:

Complete your order
Provide customer support
Meet legal, accounting, or tax obligations
Resolve disputes

When no longer required, your information is securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent at any time
Request a copy of your personal data
Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

13. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us: