Terms & Conditions

Effective Date: 14 July 2026

Welcome to Khyber Grill Ilford Lane. These Terms & Conditions govern your use of our website and the services we provide, including online food ordering, table reservations, takeaway, and dine-in services.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Us

Khyber Grill Ilford Lane

356 Ilford Lane

Ilford, Essex IG1 2LX

United Kingdom

Telephone: 020 3941 9945

Website: https://khybergrillilfordlane.co.uk/

2. Use of Our Website

By using our website, you agree that you will:

Use the website only for lawful purposes.
Provide accurate and complete information when placing orders or making reservations.
Not misuse, interfere with, or attempt to gain unauthorised access to the website or its systems.
Not use the website in any way that could damage or disrupt our services.

We reserve the right to suspend or terminate access to our website if these Terms & Conditions are breached.

3. Online Orders

When placing an order through our website:

You are responsible for ensuring that all order details are accurate before confirming your purchase.
Once your order has been confirmed and food preparation has begun, changes or cancellations may not be possible.
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order where necessary, including in cases of pricing errors, suspected fraud, or circumstances beyond our control.

4. Prices and Payments

All prices displayed on our website are in Pounds Sterling (£).
Prices include VAT where applicable.
Payment must be completed before an online order is processed unless an alternative payment option is offered.
We reserve the right to change menu prices at any time without prior notice.

5. Allergens and Dietary Requirements

While we take reasonable care when preparing food, our kitchen handles ingredients that may contain common allergens, including:

Milk
Eggs
Peanuts
Tree nuts
Fish
Shellfish
Wheat (Gluten)
Soy
Sesame
Mustard
Celery
Sulphites

If you have a food allergy, intolerance, or dietary requirement, please inform us before placing your order.

We cannot guarantee that any item is completely free from allergens due to the risk of cross-contamination.

6. Collection and Delivery

Where takeaway or delivery services are available:

Customers are responsible for providing accurate delivery and contact details.
Estimated delivery or collection times are provided as a guide only.
Delays may occasionally occur due to demand, weather, traffic, or other circumstances beyond our reasonable control.
We are not liable for delays caused by events outside our control.

7. Table Reservations

If you make a table reservation:

Please arrive at the agreed reservation time.
We may release your table if you arrive significantly late without notifying us.
We reserve the right to cancel reservations in exceptional circumstances.

8. Refunds and Cancellations

Refunds and cancellations are handled in accordance with our Refund Policy.

Please refer to our separate Refund Policy page for full details.

9. Gift Vouchers (If Applicable)

Where gift vouchers are offered:

They cannot be exchanged for cash.
Lost or stolen vouchers may not be replaced.
Gift vouchers remain subject to any expiry dates or additional terms stated at the time of purchase.

10. Intellectual Property

All content on this website, including but not limited to:

Text
Images
Logos
Graphics
Menus
Design
Branding

is owned by or licensed to Khyber Grill Ilford Lane and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

11. Website Availability

We aim to keep our website available at all times but do not guarantee uninterrupted access.

We may suspend, update, or modify the website without prior notice.

12. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Khyber Grill Ilford Lane shall not be liable for:

Indirect or consequential losses
Loss of profits
Loss of business
Website interruptions
Delays beyond our reasonable control

Our liability is limited to the amount paid for the relevant order where permitted by law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in that policy.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, or privacy practices of external websites.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with a revised effective date.

Continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us